事故应对、救援须知、维保及保养 Accident response, rescue instruc

一、车辆事故

1、车辆发生事故,如有人伤需要救治,请第一时间拨打120叫救护车。

2、在确保现场人员和财产安全的情况下,对事故现场进行拍照保留。

3、如非紧急情况,可先联系我司,我们将安排专业的事故处理人员电话协助您进行报警、保险报案等事故处理。

4、如遇紧急情况或暂无法联系到我司,请直接拨打122报警,并联系保险公司进行报案。事故发生24小时内应联系我司相关人员告知事故情况。

5、紧急联系电话:18516861607

二、车辆救援

1、因租赁车辆质量原因导致的车辆故障,我司可提供免费救援。

2、因承租人原因导致的电瓶缺电、扎胎爆胎、钥匙被锁在车内等情况,我司可提供有偿救援,承租人除应承担车辆及配件损坏、拖车费等费用外,还需额外支付200元/次救援费。

3、车辆救援须优先联系我司,我们将协调车辆救援事宜。

4、如有紧急情况,可直接联系紧急救援电话,需告知客户名称、车辆信息及车辆状态。

5、紧急救援电话:18516861607

三、车辆维修及保养

1、车辆发生故障需维修或日常保养,请先联系我司并告知车辆信息、行驶里程及故障情况。

2、我们将以最优方式安排车辆到指定维修地点进行车辆维修和保养。

 

一、 Vehicle accidents

1. If a vehicle accident occurs and anyone is injured and needs treatment, please call 120 for an ambulance as soon as possible.

2. Take photos of the accident site while ensuring the safety of personnel and property on site.

3. If it is not an emergency, you can contact our company first, and we will arrange professional accident handling personnel to assist you with accident handling such as reporting to the police and insurance.

4. In case of emergency or inability to contact our company at the moment, please directly call 122 to report to the police and contact the insurance company for reporting. Within 24 hours of the accident, relevant personnel from our company should be contacted to inform us of the accident situation.

5. Emergency contact phone number: 18516861607

二、 Vehicle rescue

1. Our company can provide free rescue for vehicle malfunctions caused by the quality of leased vehicles.

2. Due to reasons caused by the lessee, such as battery shortage, punctured tires, and keys being locked in the vehicle, our company can provide paid rescue. In addition to bearing the cost of vehicle and accessory damage, towing fees, etc., the lessee also needs to pay an additional 200 yuan/rescue fee.

3. Priority should be given to contacting our company for vehicle rescue, and we will coordinate vehicle rescue matters.

4. In case of emergency, you can directly contact the emergency rescue hotline and inform the customer of their name, vehicle information, and vehicle status.

5. Emergency rescue hotline: 18516861607

三、Vehicle maintenance and upkeep

1. If the vehicle malfunctions and requires repair or daily maintenance, please contact our company first and inform us of the vehicle information, mileage, and fault situation.

2. We will arrange the vehicle to the designated repair location in the optimal way for vehicle maintenance and repair.


车辆配件、证件遗失、补办及车损费用

一、车辆配件、证件遗失及补办费用

1、车辆配件、证件遗失,承租人应承担相应的补办费用,并承担车辆停运期间的租金。

2、补办费用标准参考《车辆配件补办费用表》,如补办实际产生的费用高于如下费用标准,则以实际产生的费用为准。

3、补办过程中造成的车辆停运时间参考如下表格,如实际停运天数高于以下停运时间,则以实际停运时间为准。

4、以下表中未提及的车辆配件及证件遗失,承租人应按照实际补办费用和停运周期承担相应费用。

 

《车辆配件补办费用表》

序号

项目

费用(元)

停运时间(天)

1

行驶本

200

1

2

车牌照

500

5

3

脚垫

200

/

4

座套

300

/

5

千斤顶

150

/

6

灭火器

50

/

7

三脚架

50

/

8

工具

50

/

二、车损费用

1、车辆损坏等,承租人应承担相应的维修及清洗费用,并承担车辆停运期间的租金。

2、车损标准参考《车损费用表》,如实际产生的费用高于如下标准,则以实际产生的费用为准。

3、车辆维修或清洗过程中造成的车辆停运时间参考如下表格,如实际停运天数高于以下停运时间,则以实际停运时间为准。

4、以下表中未提及的,承租人应按照实际产生的维修费用和停运周期承担相应费用。

《车损费用表》

序号

项目

费用(元)

停运时间(天)

1

普通清洗

50

/

2

内饰清洗

300

1

3

喷漆(块)

300

2

4

钣金喷漆(块)

400

2

5

轮胎补胎(块)

50

/

6

轮胎损坏(条)

600

/

7

轮毂损坏(条)

1000

/

8

备胎损坏(条)

350

/

9

挡风玻璃损坏(块)

900

/

10

窗户玻璃损坏(块)

500

/


车辆保险

北京清玲雪汽车租赁有限责任公司基本保险险种及保额以此处公布为准:

交强险

车辆损失险

第三者责任险:30万

车上人员责任险(司乘险):1万/座

不计免赔险

特别注意:如承租人需要增加保险额度及险种,可联系本公司客服人员申请“增保”,所产生的额外费用由承租人承担。


尊敬的用户及北京清玲雪公司同事:

因保监会费率调整,车辆出险成本大幅增加。平均次出险相对损失增加约800~1000元。故北京清玲雪租车公司于201711日正式下发并执行本管理办法:

如用户于20161231日前签订的租车合同,则出险时,第一次收取300元,第二次收取600元,第三次起每次收取1200元的保险费率上付费。其它合同条款不变。


服务承诺 Service commitment

此服务承诺适用于北京清玲雪租车公司在北京地区租赁的自驾车辆客户。清玲雪租车管理团队向用户做出如下承诺:

1、对客户咨询问题的响应时间不超过30分钟,并在此时间内对客户问题提出解决方案;

2、保养:我司承诺对车辆定期回访并提醒客户汽车保养的里程及时间,北京市五环路内免费上门取车进行保养(客户可根据自身需求自由选择是否承担保养费用),保养期间提供备用车给客户使用;

3、年检:由我司负责派遣人员办理,车辆年检期间提供备用车给客户使用;

4、救援:我司承诺在北京市5环内施行24小时救援服务。事发地点在本市五环路以内或单程20公里以内的,2小时内到达;超过上述范围及行程的,向承租人预告到达时间,或者采取其他便捷的救援措施

                                                                                              24h服务电话:4008-600-965

                                                                                              救援服务电话:13693009491、18710066655


This service commitment applies to self driving vehicle customers rented by Beijing Qinglingxue Car Rental Company in the Beijing area. The Qingling Snow Car Rental Management Team makes the following commitments to users:

1. The response time to customer inquiries shall not exceed 30 minutes, and within this time, solutions shall be proposed for customer inquiries;

2. Maintenance: Our company promises to regularly follow up on vehicles and remind customers of the mileage and time of car maintenance. Free door-to-door pick-up for maintenance within the Fifth Ring Road in Beijing (customers can freely choose whether to bear maintenance costs according to their own needs), and provide spare cars for customers to use during the maintenance period;

3. Annual inspection: Our company is responsible for dispatching personnel to handle it, and during the vehicle annual inspection period, spare vehicles are provided to customers for use;

4. Rescue: Our company promises to provide 24-hour rescue services within the 5th Ring Road of Beijing. If the location of the incident is within the Fifth Ring Road of this city or within 20 kilometers of a one-way trip, arrive within 2 hours; If the scope and itinerary exceed the above, inform the lessee of the arrival time or take other convenient rescue measures

                                                                                           

                                                                                             24-hour service hotline: 4008-600-965

                                                                                             Rescue service hotline: 13693009491, 18710066655

 


安全告知 Safety Notice

欢迎您使用北京清玲雪租车公司的车辆租赁产品,在此我公司温馨提示您:

1、车上财物:请客户自行妥善保管车上财物,以免丢失;

2、交通法规:请客户注意行车安全,遵守交通规则,严禁酒驾、超速及涉牌等违法行为;

3、车辆安全:车辆使用过程中如发现任何问题,请及时联系我司维保中心进行处理;

4、交通事故,请务必保证人员安全,及时拨打122通知交警,并联系我司进行处理;

5、非法营运:请客户特别注意,租赁车辆不允许参与快车、专车及违法黑出租经营行为,如有发现,我司将单方终止合同并收回车辆,已缴纳押金不予退还。

6、车辆维保:为保证车辆状况安全,我司租赁车辆按规定必须到 我司制定维修场所进行维保。

                                                                                              24h服务电话:4008-600-965

                                                                                              救援服务电话:13693009491、18710066655


Welcome to use the vehicle rental products of Beijing Qingling Snow Car Rental Company. Here, our company kindly reminds you:

1. Car property: Customers are advised to properly store their car property to avoid loss;

2. Traffic regulations: Customers are advised to pay attention to driving safety, abide by traffic rules, and strictly prohibit illegal activities such as drunk driving, speeding, and license plate involvement;

3. Vehicle safety: If any problems are found during the use of the vehicle, please contact our maintenance center for timely handling;

4. Traffic accidents, please ensure personnel safety, promptly call 122 to notify the traffic police, and contact our company for handling;

5. Illegal operation: Customers are advised to pay special attention that rental vehicles are not allowed to participate in express, special, or illegal rental operations. If discovered, our company will unilaterally terminate the contract and reclaim the vehicle. The deposit paid will not be refunded.

6. Vehicle maintenance: In order to ensure the safety of the vehicle, our company's leased vehicles must go to our designated maintenance site for maintenance according to regulations.

                                                                                             

                                                                                              24-hour service hotline: 4008-600-965

                                                                                              Rescue service hotline: 13693009491, 18710066655


车辆违章及电子停车费处理

1、租赁期间产生的交通违章处罚(包括扣分及罚款)、停车费(包括电子停车费)、ETC费用应由承租人自行承担和处理。承租人处理交通违章处罚可先联系我司相关人员,我们将指导并配合您准备处理违章需要的相关材料。

2、承租人处理违章需持本人身份证、驾驶证、车辆行驶本及有效的汽车租赁合同到交通执法队处理。

3、承租人在接到我司通知的30天内未处理交通违法记录及罚款,或拒绝处理的,除应承担违章罚款金额以外,还应承担违约金200元/分及150元/条。

4、承租人在接到我司通知的30天内未处理电子停车费及滞纳金,或拒绝处理的,除应承担停车费及滞纳金以外,还应承担违约金50元/条。


超时、超公里计算及费用

1、车辆超时归还,不超过4小时的,承租人按照原合同超时费标准支付超时费;超过4小时按照1天计算车辆租金及保险费。

2、短租按天收取超时费用的标准按照我司当前执行的价格标准收取车辆租金及保险费;长租非法定假日按照月租价格的日租金收取车辆租金,法定假日的按照我司短租节假日价格表收取车辆租金。

3、短租车辆无里程限制;长租车辆里程限制的计算按照车辆还车后租期内总行驶里程计算,超出总里程限制的,承租人应按照原合同支付超公里费。


燃油计算及费用

1、车辆归还时油量应保持与车辆交付时油量一致,如不一致的,多退少补。

2、退补油费金额公式:缺少油量比例 * 油箱容积(具体以车型为准)* 当前油价(以中石化当日燃油标号对应的油价为标准)


安全责任、须知说明、投诉、建议及合作

一、安全责任

1、承租人应自行承担承租车辆上一切人员的安全及其拥有的或为他人代管的财产及随身携带物品安全。

2、租期内因承租人原因,租赁车辆事故造成的所有责任,保险范围以外的,均由承租人自行承担。

二、须知说明

承租人与我司签订《北京市汽车租赁合同》,即知晓并同意按照租车须知履行相应的责任和义务。

三、投诉、建议及合作

联系邮箱:baixiaoliang@1f100.cn


保证金(押金)的收取与退还 Guarantee method of deposit

保证金(押金)的收取与退还

1. 承租人向出租人提供的履约担保方式见附件《北京市汽车租赁合同登记表》,担保范围包括:租金、利息、违约金、损害赔偿金、交通违法罚款、交通事故赔偿金、实现债权的费用及合同约定应当由承租人承担的其他损失和费用。

2. 选择保证金担保方式的,承租人应当在签订本合同时向出租人交纳保证金。出租人应当在收取保证金时向承租人开具相应单据,并不得将保证金挪作他用,不得在合同正常履行期间将保证金冲抵租金。在合同终止承租人交还租赁车辆时,除扣除担保范围内承租人应当承担的款项及保留交通违法保证金外,出租人应当将剩余保证金一次性无息退还承租人;除扣除交通违法责任范围内应当由承租人承担的款项外,出租人应当在合同约定期限内将剩余交通违法保证金一次性无息退还承租人。保证金不足以支付应当由承租人承担的款项,或保证金退还后发现存在其他未处理的交通违法行为或其他需要承担赔偿责任的情形,出租人仍有权要求承租人承担相应责任。

3.选择银行卡预授权担保方式的,承租人应当在签订本合同时向出租人提供合同约定额度的银行卡预授权担保。在合同终止承租人交还租赁车辆时,除扣除担保范围内承租人应当承担的款项外,出租人应当撤销剩余预授权冻结额度,承租人应当同时提供合同约定额度的银行卡预授权作为交通违法行为的担保;承租人交还租赁车辆后,除扣除交通违法责任范围内承租人应当承担的款项外,出租人应当在合同约定期限内撤销剩余预授权冻结额度。预授权冻结额度不足以支付应当由承租人承担的款项,或撤销预授权冻结额度后发现存在其他未处理的交通违法行为或其他需要承担赔偿责任的情形,出租人仍有权要求承租人承担相应责任。

4.选择保证人担保方式的,保证人应当按照出租人要求办理担保手续,并在担保范围内为承租人承担连带责任保证担保责任。

保证金(押金)的退还

自承租人还车之日起30内退还。


Guarantee method of deposit

1、The guarantee provided by the lessee to the lessor for performance of the contract is shown in the appendix "Beijing Automobile Leasing Contract Registration Form". The guarantee scope includes: rent, interest, liquidated damages, compensation for damages, traffic fines, traffic accident compensation, expenses for realizing the creditor's rights and other losses and expenses that should be borne by the lessee as agreed in the contract.

2、If a deposit guarantee method is chosen, the lessee shall pay the deposit to the lessor at the time of signing this contract. The lessor shall issue corresponding documents to the lessee when collecting the security deposit, and shall not misappropriate the security deposit for other purposes. The security deposit shall not be used to offset the rent during the normal performance period of the contract. When the lessee returns the leased vehicle upon termination of the contract, in addition to deducting the amount that the lessee should bear within the guarantee scope and retaining the traffic violation deposit, the lessor shall return the remaining deposit to the lessee in a lump sum without interest; Except for deducting the amount that should be borne by the lessee within the scope of traffic violation liability, the lessor shall return the remaining traffic violation deposit to the lessee in a lump sum without interest within the agreed period of the contract. If the deposit is insufficient to pay the amount that should be borne by the lessee, or if it is found that there are other unresolved traffic violations or other situations that require compensation liability after the deposit is returned, the lessor still has the right to demand that the lessee assume corresponding responsibilities.

3、If the lessee chooses the bank card pre authorization guarantee method, they shall provide the lessor with the bank card pre authorization guarantee of the agreed amount at the time of signing this contract. When the lessee returns the leased vehicle upon termination of the contract, in addition to deducting the amount that the lessee should bear within the guarantee scope, the lessor shall revoke the remaining pre authorization freeze limit, and the lessee shall also provide pre authorization of the bank card with the agreed amount in the contract as a guarantee for traffic violations; After the lessee returns the leased vehicle, in addition to deducting the amount that the lessee should bear within the scope of traffic violation liability, the lessor shall revoke the remaining pre authorization freeze amount within the period specified in the contract. If the pre authorized frozen limit is insufficient to pay the amount that should be borne by the lessee, or if it is found that there are other unresolved traffic violations or other situations that require compensation liability after revoking the pre authorized frozen limit, the lessor still has the right to demand that the lessee assume corresponding responsibilities.

4、If choosing the guarantor guarantee method, the guarantor shall handle the guarantee procedures as required by the lessor and assume joint and several liability for the lessee within the scope of the guarantee.

Refund of security deposit

Refund within 30 days from the date of return by the lessee.


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